Here is our pain-free guarantee.
:: We accept returns on all items within 60 days of date of delivery.
:: We will refund the entire purchase price of the order (less shipping).
:: There are no hidden fees or re-stocking fees.
Should you wish to return an item, please contact our office to obtain a Return Authorization Number, along with return instructions. This will ensure there are no delays in issuing your refund.
To begin the refund process, please call 888-254-4294 or email customercare@VivianLou.com
Refunds are usually finalized within 5-10 days of having received your return in our warehouse.
:: We can only issue refunds that are accompanied by a Return Authorization Number.
:: We can only issue refunds for product that is returned to our warehouse: be sure to send back all empty, opened, and/or sealed items.
:: A single product can only be returned once. Re-ordering a product, after stating that it was unsatisfactory, and then attempting to return the product a second time, will not be honored. This policy enables us to continue to offer our generous guarantee and prevent fraudulent returns.
:: Once a Return Authorization Number has been issued, your return package must be postmarked within 5 days, to ensure that the items are returned promptly.
:: We do not provide pre-paid return shipping labels.
To obtain a Return Authorization Number, please contact us within 60 days of the date that you received your order (delivery date). Please email or call us with any questions, comments or concerns you may have, at any time. We welcome and appreciate your feedback! We want to ensure that you feel confident about your purchases, and that you enjoy shopping at VivianLou.com and VivianLouLiniment.com.
You can obtain a Return Authorization Number by calling a customer care representative at 888-254-4294 or emailing customercare@VivianLou.com.
ONLY after obtaining your Return Authorization Number, send the items you wish to return to:
Vivian Lou Inc.
4950 South Yosemite Street
Greenwood Village, CO 80111